Frequently Asked Questions about E-Cigarette Orders
Haven’t found an answer to your query? If you have further questions, don’t hesitate to write to us:
Email:Â [email protected]
We look forward to assisting you.
Our customer service assists you with all questions regarding your order, shipping, returns, or our products.
Feel free to contact us via email: [email protected]
We usually respond within 24 hours.
Orders can be shipped in multiple packages, especially if the items are shipped from different warehouses. Please check your shipping confirmation for information about partial deliveries. If items are missing, please contact us immediately.
If your order arrives damaged, please send us an email within 48 hours of receipt with photos of the damaged items and packaging. We will quickly arrange for a replacement or refund.
An exchange is possible if the items are unused, in their original packaging, and reported to us within 3 days after receipt please contact us in advance by email to discuss the process.
Note: Opened, used, or personalized items are excluded from exchange.
Please check whether the discount code has been entered correctly, is still valid, and whether the terms and conditions (e.g., minimum order value) are met.
If the code still does not work, please send us an email – we will be happy to assist you.
If you wish for an express delivery, please contact us directly after your order via email. We are happy to check if faster shipping is possible and organize it for you.
Why do many customers trust us – Your worry-free shopping experience
We prioritize quality, service, and customer satisfaction. Whether you are a beginner or an experienced vaper – we offer not only high-quality products but also a professional all-around service:
Fast customer service
Our support team is available at any time for questions and typically responds within 24 hours.
Transparent delivery
If your order is shipped in multiple packages, we will inform you clearly and understandably. We handle issues promptly.
Safety in case of transport damage
If a product is damaged during shipping, please send us photos. We will quickly provide a replacement or refund.
Easy returns and exchanges
Unopened items can be exchanged within 3 days of receipt. The process is straightforward and customer-friendly.
Trouble-free discount code usage
If your discount code does not work, we will assist you with the correct application so you can enjoy your benefits.
Express shipping available
If you wish for faster delivery, please contact us. We will gladly organize expedited shipping for you.
With us, you are not just buying a product, but a service promise.
We do everything to provide you with a smooth, secure, and enjoyable shopping experience – with high-quality products at fair prices.
Feel free to contact us anytime via email: [email protected]
Discover our range and experience hassle-free, secure shopping.