{"id":5942,"date":"2020-10-02T02:57:37","date_gmt":"2020-10-02T02:57:37","guid":{"rendered":"https:\/\/demo2wpopal.b-cdn.net\/shopic\/?page_id=5942"},"modified":"2025-12-11T07:05:51","modified_gmt":"2025-12-11T07:05:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.elementvape.de\/ro\/refund-policy\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5942\" class=\"elementor elementor-5942\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba882b8 e-flex e-con-boxed e-con e-parent\" data-id=\"ba882b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ce9a8 elementor-widget elementor-widget-text-editor\" data-id=\"28ce9a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h1 data-path-to-node=\"2\"><b>Politica de returnare \u0219i rambursare \u2013 Elementvape<\/b><\/h1><p data-path-to-node=\"3\">La Elementvape ne str\u0103duim pentru cea mai mare satisfac\u021bie a clien\u021bilor. Mai jos g\u0103si\u021bi politicile noastre detaliate pentru return\u0103ri, ramburs\u0103ri \u0219i anul\u0103ri.<\/p><h2 data-path-to-node=\"4\"><b>1. Perioada de returnare de 15 zile &amp; termenul limit\u0103<\/b><\/h2><p data-path-to-node=\"5\">Oferim o perioad\u0103 de returnare de 15 zile de la data livr\u0103rii. Pentru a ini\u021bia o returnare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin e-mail pentru a solicita o cerere de returnare (RMA).<\/p><p data-path-to-node=\"6\">V\u0103 rug\u0103m s\u0103 furniza\u021bi \u00een e-mail c\u00e2t mai multe informa\u021bii posibil pentru a accelera procesul:<\/p><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\">Num\u0103rul comenzii<\/p><\/li><li><p data-path-to-node=\"7,1,0\">Numele complet<\/p><\/li><li><p data-path-to-node=\"7,2,0\">Adresa \u0219i num\u0103rul de telefon<\/p><\/li><li><p data-path-to-node=\"7,3,0\">Motiv detaliat pentru returnare<\/p><\/li><\/ul><p data-path-to-node=\"8\">Not\u0103: Este posibil s\u0103 v\u0103 solicit\u0103m fotografii \u0219i\/sau videoclipuri ale bunurilor deteriorate sau defecte \u00eenainte de a aproba returnarea. De asemenea, v\u0103 putem sugera pa\u0219i pentru depanare (troubleshooting). Acest lucru este necesar pentru a accelera procesul de returnare \u0219i pentru a evita taxe pentru procesarea returului.<\/p><p data-path-to-node=\"9\">Odat\u0103 ce returnarea este aprobat\u0103, ve\u021bi primi instruc\u021biuni suplimentare pentru expediere. Rambursarea, creditul sau \u00eenlocuirea se vor realiza doar dup\u0103 ce primim \u0219i proces\u0103m returul.<\/p><h3 data-path-to-node=\"10\"><b>2. Termenul de raportare a daunelor (48 de ore)<\/b><\/h3><p data-path-to-node=\"11\">Urm\u0103toarele probleme trebuie raportate obligatoriu \u00een termen de 48 de ore de la livrare:<\/p><ul data-path-to-node=\"12\"><li><p data-path-to-node=\"12,0,0\">Daune cosmetice (zg\u00e2rieturi, \u00eendoiri din fabric\u0103)<\/p><\/li><li><p data-path-to-node=\"12,1,0\">Probleme cu articole consumabile<\/p><\/li><li><p data-path-to-node=\"12,2,0\">Dead on Arrival (DOA) \u2013 articole defecte la sosire<\/p><\/li><li><p data-path-to-node=\"12,3,0\">Articole lips\u0103 sau gre\u0219ite \u00een pachet<\/p><\/li><\/ul><p data-path-to-node=\"13\">Raport\u0103rile primite dup\u0103 expirarea acestor 48 de ore nu pot fi luate \u00een considerare.<\/p><h3 data-path-to-node=\"14\"><b>3. Excluderea articolelor consumabile (higien\u0103)<\/b><\/h3><p data-path-to-node=\"15\">Din motive stricte de igien\u0103 \u0219i siguran\u021b\u0103, nu putem accepta retururi ale articolelor consumabile deschise sau utilizate. Printre articolele consumabile se num\u0103r\u0103, printre altele:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\">lichide pentru \u021big\u0103ri electronice<\/p><\/li><li><p data-path-to-node=\"16,1,0\">Bobine (Spulen) \u0219i Pods<\/p><\/li><li><p data-path-to-node=\"16,2,0\">Cartu\u0219e<\/p><\/li><li><p data-path-to-node=\"16,3,0\">\u021bigaretelor electronice de unic\u0103 folosin\u021b\u0103 (disposable)<\/p><\/li><li><p data-path-to-node=\"16,4,0\">Baterii \u0219i acumulatori<\/p><\/li><\/ul><p data-path-to-node=\"17\">Pentru aceste articole nu este posibil\u0103 o livrare ulterioar\u0103, cu excep\u021bia cazului \u00een care au fost raportate ca DOA (defecte la sosire).<\/p><h3 data-path-to-node=\"18\"><b>4. Taxe de procesare (Taxa de restocare)<\/b><\/h3><p data-path-to-node=\"19\">Ne rezerv\u0103m dreptul de a percepe o tax\u0103 de procesare de 15 % pentru return\u0103ri, dac\u0103:<\/p><ol start=\"1\" data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\">Articolele returnate au fost deschise \u0219i\/sau nu sunt defecte.<\/p><\/li><li><p data-path-to-node=\"20,1,0\">Articolele prezint\u0103 semne de daune fizice sau erori ale utilizatorului, care ar fi putut cauza defectul.<\/p><\/li><li><p data-path-to-node=\"20,2,0\">Dispozitivele nu au fost cur\u0103\u021bate \u0219i golite \u00eenainte de returnare.<\/p><\/li><li><p data-path-to-node=\"20,3,0\">Defectul indicat \u00een timpul verific\u0103rii nu exist\u0103 sau putea fi remediat cu pa\u0219i simpli de depanare.<\/p><\/li><\/ol><h3 data-path-to-node=\"21\"><b>5. Costuri de expediere<\/b><\/h3><ul data-path-to-node=\"22\"><li><p data-path-to-node=\"22,0,0\"><b>Costuri de returnare:<\/b> Clientul este responsabil pentru costurile de returnare ale articolelor nedefecte.<\/p><\/li><li><p data-path-to-node=\"22,1,0\"><b>Nicio rambursare:<\/b> Toate costurile ini\u021biale de expediere NU VOR FI R\u0102M\u00c2NSE.<\/p><\/li><li><p data-path-to-node=\"22,2,0\"><b>Pachete respinse:<\/b> Dac\u0103 clientul sau curierul refuz\u0103 pachetul din orice motiv (de exemplu, adres\u0103 gre\u0219it\u0103), costurile de expediere nu vor fi rambursate. Dac\u0103 comanda dvs. a fost ini\u021bial gratuit\u0103, costurile reale de expediere vor fi sc\u0103zute din rambursare.<\/p><\/li><\/ul><h3 data-path-to-node=\"23\"><b>6. Condi\u021bii de anulare<\/b><\/h3><p data-path-to-node=\"24\">Dac\u0103 dori\u021bi s\u0103 anula\u021bi o comand\u0103, v\u0103 rug\u0103m s\u0103 \u021bine\u021bi cont de structura noastr\u0103 de taxe \u00een func\u021bie de stadiul proces\u0103rii:<\/p><ul data-path-to-node=\"25\"><li><p data-path-to-node=\"25,0,0\">Dac\u0103 am \u00eenceput deja procesarea administrativ\u0103 a comenzii dvs., vom percepe o tax\u0103 de anulare de 20 % din valoarea comenzii.<\/p><\/li><li><p data-path-to-node=\"25,1,0\">Dac\u0103 comanda dvs. a fost deja preg\u0103tit\u0103 pentru expediere \u0219i \u00eempachetat\u0103 (preg\u0103tirea pentru expediere a fost finalizat\u0103), vom percepe o tax\u0103 de 50 %.<\/p><\/li><li><p data-path-to-node=\"25,2,0\">Dac\u0103 marfa a fost deja expediat\u0103, comanda nu mai poate fi anulat\u0103.<\/p><\/li><\/ul><p data-path-to-node=\"26\"><b>7. Condi\u021bii ale promo\u021biei (Reducere)<\/b><\/p><p data-path-to-node=\"27\">Articolele v\u00e2ndute \u00een cadrul promo\u021biilor sunt considerate \u201eV\u00e2nzare final\u0103\u201d (V\u00e2nzare final\u0103). Dac\u0103 un articol promo\u021bional este defect, vom emite doar o rambursare sau un credit \u00een valoare egal\u0103 cu suma pl\u0103tit\u0103 pentru articole. Articolele promo\u021bionale nu sunt \u00eenlocuite.<\/p><h3 data-path-to-node=\"28\"><b>8. Procesul de rambursare<\/b><\/h3><p data-path-to-node=\"29\">Ramburs\u0103rile pot fi efectuate doar pe metoda de plat\u0103 ini\u021bial\u0103 (card de credit, card de debit) sau ca credit \u00een magazin. Elementvape nu este responsabil pentru ramburs\u0103ri pe un card prepl\u0103tit sau pe un card de credit anulat, dac\u0103 titularul cardului nu mai are acces la acesta.<\/p><h3 data-path-to-node=\"30\"><b>9. Excludere de responsabilitate<\/b><\/h3><p data-path-to-node=\"31\">Verific\u0103m toate informa\u021biile de pe site-ul nostru foarte atent. Cu toate acestea, pot ap\u0103rea ocazional erori sau produc\u0103torii pot actualiza informa\u021bii despre care nu suntem informa\u021bi. Ne rezerv\u0103m dreptul de a corecta informa\u021biile inexacte \u0219i nu suntem responsabili pentru gre\u0219elile de tastare.<\/p><p data-path-to-node=\"32\">Condi\u021biile de rambursare ale Elementvape se aplic\u0103 doar pentru achizi\u021biile de pe acest site.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgabe- und Erstattungsrichtlinie \u2013 Elementvape Bei Elementvape streben wir nach h\u00f6chster Kundenzufriedenheit. Nachfolgend finden Sie unsere detaillierten Richtlinien f\u00fcr R\u00fcckgaben, Erstattungen und Stornierungen. 1. 15-t\u00e4gige R\u00fcckgabefrist &amp; Ablauf Wir bieten eine 15-t\u00e4gige R\u00fcckgabefrist ab dem Lieferdatum an. Um eine R\u00fcckgabe einzuleiten, kontaktieren Sie uns bitte per E-Mail, um eine R\u00fcckgabeanforderung (RMA) zu stellen. Bitte geben [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy<\/title>\n<meta name=\"description\" content=\"Bereitgestellt vom ElementVape.de -Team, damit Sie die internationale Politik von E-Zigaretten verstehen, unser Verst\u00e4ndnis von E-Zigaretten verbessern und einige Tipps zur richtigen Verwendung von E-Zigaretten erhalten. 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