{"id":5942,"date":"2020-10-02T02:57:37","date_gmt":"2020-10-02T02:57:37","guid":{"rendered":"https:\/\/demo2wpopal.b-cdn.net\/shopic\/?page_id=5942"},"modified":"2025-12-11T07:05:51","modified_gmt":"2025-12-11T07:05:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.elementvape.de\/pt\/refund-policy\/","title":{"rendered":"Pol\u00edtica de Reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5942\" class=\"elementor elementor-5942\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba882b8 e-flex e-con-boxed e-con e-parent\" data-id=\"ba882b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ce9a8 elementor-widget elementor-widget-text-editor\" data-id=\"28ce9a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h1 data-path-to-node=\"2\"><b>Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso \u2013 Elementvape<\/b><\/h1><p data-path-to-node=\"3\">Na Elementvape, esfor\u00e7amo-nos pela m\u00e1xima satisfa\u00e7\u00e3o do cliente. A seguir, encontram-se as nossas pol\u00edticas detalhadas de devolu\u00e7\u00f5es, reembolsos e cancelamentos.<\/p><h2 data-path-to-node=\"4\"><b>1. Prazo de devolu\u00e7\u00e3o de 15 dias &amp; Processo<\/b><\/h2><p data-path-to-node=\"5\">Oferecemos um prazo de devolu\u00e7\u00e3o de 15 dias a partir da data de entrega. Para iniciar uma devolu\u00e7\u00e3o, por favor, entre em contacto connosco por e-mail para solicitar uma requisi\u00e7\u00e3o de devolu\u00e7\u00e3o (RMA).<\/p><p data-path-to-node=\"6\">Por favor, forne\u00e7a na sua mensagem de e-mail o m\u00e1ximo de informa\u00e7\u00f5es poss\u00edvel para acelerar o processo:<\/p><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\">N\u00famero do pedido<\/p><\/li><li><p data-path-to-node=\"7,1,0\">Nome completo<\/p><\/li><li><p data-path-to-node=\"7,2,0\">Endere\u00e7o e n\u00famero de telefone<\/p><\/li><li><p data-path-to-node=\"7,3,0\">Motivo detalhado para a devolu\u00e7\u00e3o<\/p><\/li><\/ul><p data-path-to-node=\"8\">Nota: Poderemos solicitar fotos e\/ou v\u00eddeos do produto danificado ou com defeito antes de aprovar a devolu\u00e7\u00e3o. Al\u00e9m disso, podemos sugerir passos de resolu\u00e7\u00e3o de problemas (troubleshooting). Isto \u00e9 necess\u00e1rio para acelerar o processo de devolu\u00e7\u00e3o e ajud\u00e1-lo a evitar taxas de processamento de devolu\u00e7\u00f5es.<\/p><p data-path-to-node=\"9\">Assim que a devolu\u00e7\u00e3o for aprovada, receber\u00e1 instru\u00e7\u00f5es adicionais para o envio. Um reembolso, cr\u00e9dito ou substitui\u00e7\u00e3o ser\u00e1 efetuado somente ap\u00f3s recebermos e processarmos a devolu\u00e7\u00e3o.<\/p><h3 data-path-to-node=\"10\"><b>2. Prazo para reporte de danos (48 horas)<\/b><\/h3><p data-path-to-node=\"11\">Os seguintes problemas devem ser reportados obrigatoriamente dentro de 48 horas ap\u00f3s a entrega:<\/p><ul data-path-to-node=\"12\"><li><p data-path-to-node=\"12,0,0\">Danos cosm\u00e9ticos (arranh\u00f5es, amassados de f\u00e1brica)<\/p><\/li><li><p data-path-to-node=\"12,1,0\">Problemas com consum\u00edveis<\/p><\/li><li><p data-path-to-node=\"12,2,0\">Dead on Arrival (DOA) \u2013 artigos que chegam com defeito<\/p><\/li><li><p data-path-to-node=\"12,3,0\">Itens ausentes ou incorretos no pacote<\/p><\/li><\/ul><p data-path-to-node=\"13\">Relat\u00f3rios feitos ap\u00f3s o t\u00e9rmino deste prazo de 48 horas n\u00e3o poder\u00e3o ser considerados.<\/p><h3 data-path-to-node=\"14\"><b>3. Exclus\u00e3o de consum\u00edveis (Higiene)<\/b><\/h3><p data-path-to-node=\"15\">Por motivos rigorosos de higiene e seguran\u00e7a, n\u00e3o podemos aceitar devolu\u00e7\u00f5es de consum\u00edveis abertos ou utilizados. Entre os consum\u00edveis incluem-se, entre outros:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\">E-l\u00edquidos<\/p><\/li><li><p data-path-to-node=\"16,1,0\">Bobinas (Spulen) e Pods<\/p><\/li><li><p data-path-to-node=\"16,2,0\">Cartuchos<\/p><\/li><li><p data-path-to-node=\"16,3,0\">cigarros eletr\u00f3nicos descart\u00e1veis (Disposables)<\/p><\/li><li><p data-path-to-node=\"16,4,0\">Baterias e Acumuladores<\/p><\/li><\/ul><p data-path-to-node=\"17\">Para estes artigos tamb\u00e9m n\u00e3o \u00e9 poss\u00edvel uma nova entrega, a menos que tenham sido reportados como DOA (chegou com defeito).<\/p><h3 data-path-to-node=\"18\"><b>4. Taxas de processamento (Taxa de Restocking)<\/b><\/h3><p data-path-to-node=\"19\">Reservamo-nos o direito de cobrar uma taxa de processamento de 15 % para devolu\u00e7\u00f5es, quando:<\/p><ol start=\"1\" data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\">Os artigos devolvidos foram abertos e\/ou n\u00e3o est\u00e3o com defeito.<\/p><\/li><li><p data-path-to-node=\"20,1,0\">Os artigos apresentam sinais de danos f\u00edsicos ou erros do utilizador que possam ter causado o defeito.<\/p><\/li><li><p data-path-to-node=\"20,2,0\">Os dispositivos n\u00e3o foram limpos e esvaziados antes do envio de devolu\u00e7\u00e3o.<\/p><\/li><li><p data-path-to-node=\"20,3,0\">O defeito indicado na inspe\u00e7\u00e3o n\u00e3o existe ou poderia ter sido resolvido com passos simples de resolu\u00e7\u00e3o de problemas.<\/p><\/li><\/ol><h3 data-path-to-node=\"21\"><b>5. Custos de envio<\/b><\/h3><ul data-path-to-node=\"22\"><li><p data-path-to-node=\"22,0,0\"><b>Custos de devolu\u00e7\u00e3o:<\/b> O cliente \u00e9 respons\u00e1vel pelos custos de devolu\u00e7\u00e3o de artigos que n\u00e3o estejam com defeito.<\/p><\/li><li><p data-path-to-node=\"22,1,0\"><b>Sem reembolso:<\/b> Todos os custos de envio originais N\u00c3O SER\u00c3O REEMBOLSADOS.<\/p><\/li><li><p data-path-to-node=\"22,2,0\"><b>Pacotes recusados:<\/b> Se o cliente ou o transportador recusar o pacote por qualquer motivo (por exemplo, endere\u00e7o incorreto), os custos de envio n\u00e3o ser\u00e3o reembolsados. Se a sua encomenda foi originalmente enviada com portes gr\u00e1tis, os nossos custos de envio reais ser\u00e3o deduzidos do seu reembolso.<\/p><\/li><\/ul><h3 data-path-to-node=\"23\"><b>6. Condi\u00e7\u00f5es de cancelamento<\/b><\/h3><p data-path-to-node=\"24\">Se desejar cancelar uma encomenda, por favor, observe a nossa estrutura de taxas de acordo com o estado de processamento:<\/p><ul data-path-to-node=\"25\"><li><p data-path-to-node=\"25,0,0\">Se j\u00e1 inici\u00e1mos o processamento administrativo da sua encomenda, cobramos uma taxa de cancelamento de 20 % do valor da encomenda.<\/p><\/li><li><p data-path-to-node=\"25,1,0\">Se a sua encomenda j\u00e1 estiver selecionada e embalada (prepara\u00e7\u00e3o de envio conclu\u00edda), cobramos uma taxa de 50 %.<\/p><\/li><li><p data-path-to-node=\"25,2,0\">Se a mercadoria j\u00e1 foi enviada, o pedido n\u00e3o pode mais ser cancelado.<\/p><\/li><\/ul><p data-path-to-node=\"26\"><b>7. Condi\u00e7\u00f5es de Promo\u00e7\u00e3o (Sale)<\/b><\/p><p data-path-to-node=\"27\">Os artigos vendidos em promo\u00e7\u00f5es s\u00e3o considerados como \u00abVenda Final\u00bb (Final Sale). Se um artigo promocional estiver defeituoso, emitiremos apenas um reembolso ou cr\u00e9dito no valor pago pelos artigos. Os artigos promocionais n\u00e3o s\u00e3o substitu\u00eddos.<\/p><h3 data-path-to-node=\"28\"><b>8. Processo de Reembolso<\/b><\/h3><p data-path-to-node=\"29\">Os reembolsos podem ser feitos apenas para o m\u00e9todo de pagamento original (cart\u00e3o de cr\u00e9dito, cart\u00e3o de d\u00e9bito) ou como saldo na loja. A Elementvape n\u00e3o \u00e9 respons\u00e1vel por reembolsos em um cart\u00e3o pr\u00e9-pago ou cart\u00e3o de cr\u00e9dito cancelado, caso o titular do cart\u00e3o n\u00e3o tenha mais acesso a ele.<\/p><h3 data-path-to-node=\"30\"><b>9. Isen\u00e7\u00e3o de responsabilidade<\/b><\/h3><p data-path-to-node=\"31\">Verificamos todas as informa\u00e7\u00f5es no nosso site com muito cuidado. No entanto, podem ocorrer erros ocasionalmente ou os fabricantes podem atualizar informa\u00e7\u00f5es que n\u00e3o nos s\u00e3o conhecidas. Reservamo-nos o direito de corrigir informa\u00e7\u00f5es imprecisas e n\u00e3o somos respons\u00e1veis por erros de digita\u00e7\u00e3o.<\/p><p data-path-to-node=\"32\">As condi\u00e7\u00f5es de reembolso da Elementvape aplicam-se apenas \u00e0s compras nesta loja online.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00fcckgabe- und Erstattungsrichtlinie \u2013 Elementvape Bei Elementvape streben wir nach h\u00f6chster Kundenzufriedenheit. Nachfolgend finden Sie unsere detaillierten Richtlinien f\u00fcr R\u00fcckgaben, Erstattungen und Stornierungen. 1. 15-t\u00e4gige R\u00fcckgabefrist &amp; Ablauf Wir bieten eine 15-t\u00e4gige R\u00fcckgabefrist ab dem Lieferdatum an. Um eine R\u00fcckgabe einzuleiten, kontaktieren Sie uns bitte per E-Mail, um eine R\u00fcckgabeanforderung (RMA) zu stellen. Bitte geben [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund Policy<\/title>\n<meta name=\"description\" content=\"Bereitgestellt vom ElementVape.de -Team, damit Sie die internationale Politik von E-Zigaretten verstehen, unser Verst\u00e4ndnis von E-Zigaretten verbessern und einige Tipps zur richtigen Verwendung von E-Zigaretten erhalten. 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