This Privacy Policy explains how your personal data is collected, used, and shared when you Elementvape (hereinafter referred to as the "Website") visit or make a purchase there.
1. What personal data we collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, as well as some of the cookies installed on your device.
Additionally, when browsing the Website, we collect information about which individual web pages or products you view, which websites or search terms you used to reach our Website, and how you interact with the Website. We refer to this automatically collected information as "Device Information".
1.1 Technologies for Data Collection
We collect device information using the following technologies:
- Cookies: These are data files stored on your device or computer that typically contain an anonymous, unique identifier. Learn more about cookies and how to disable them.
- Log files: These log actions on the Website and collect data such as your IP address, browser type, internet service provider, referral/exit pages, and date and time stamps.
- Web beacons, tags, and pixels: These are electronic files used to record information about how you navigate the Website.
1.2 Order Information
When you make a purchase or attempt to make a purchase through the Website, we also collect certain information from you. This includes:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers)
- Email Address
- Phone number
We refer to this information as “Order Information”. To the extent we refer to “personal data” in this privacy policy, we are referring to both device information and order information.
2. How we use your personal data
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
3. Sharing Your Personal Data
We share your Personal Data with third parties to help us use your Personal Data, as described above.
- Service Providers: We use external service providers for hosting, shipping and payment processing.
- Analysis Tools: We use Google Analytics, to understand how our customers use the website.
Finally, we may also share your personal data to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
4. How do we protect your data?
Your personal data is stored in secure networks and is only accessible to a limited number of people who have special access rights to such systems and are bound to confidentiality.
Additionally, all sensitive information or credit information you provide is transmitted encrypted using Secure Socket Layer (SSL/TLS) technology .
We implement a variety of security measures when you place an order, enter your data, transmit it, or access it to ensure the security of your personal data. All transactions are processed through a gateway provider and are not stored or processed on our own servers.
5. Behavioral Advertising & Do Not Track
As described above, we use your personal data to deliver targeted advertising or marketing messages that we believe may be of interest to you.
Do Not Track (DNT) Please note that we do not change our data collection and usage practices when we receive a 'Do Not Track' signal from your browser.
6. Your Rights (For European Residents)
If you are located in Europe, you have the right to access the personal data we have stored about you and to request correction, update, or deletion of this data. If you wish to exercise this right, please contact us using the contact information below.
Additional note for European residents: We process your data to fulfill contracts we may have with you (e.g., if you place an order through the website) or to pursue our legitimate business interests mentioned above. Please also note that your data may be transferred outside of Europe, including to Canada and the United States.
7. Data Retention
If you place an order through the website, we retain your order information for our records unless you ask us to delete this information.
8. Minors
The website is not intended for persons under 18 years old. We knowingly do not collect personal data from children or adolescents.
9. Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.